7 Must-Have Customer Engagement Strategies Using QR Codes

Let your next customer engagements strategies be a fusion of conventional and innovative marketing by using QR codes.

They offer a convenient and accessible way for businesses to reach and interact with their customers. 

It’s an excellent solution as customers increasingly turn to mobile devices to purchase, access information, and stay connected to their favorite brands.

By leveraging the power of QR codes, companies can provide a more personalized and interactive experience, increase customer loyalty, and drive sales.

Delve into QR codes and discuss how businesses can use them to enhance customer engagement. 

What is a QR code? 

Short for Quick Response codes, QR codes are two-dimensional barcodes that people can scan using a smartphone camera. You can generate QR code from a free QR code generator.  

QR codes were first invented in 1994 by a Japanese company Denso Wave, and they initially used them to track vehicle parts in the automotive industry. 

But over time, QR codes have grown to many other industries and applications. And compared to regular barcodes, they can store more complex data.

A QR code can store a specific website, app, video, or digital content in just one scan. 

How to create a QR code?

You can make your QR code with software, a mobile app, or an online QR code generator. Simply follow these steps:

  1. Go to a website like the Free QR Code Generator.
  2. Choose the kind of QR code you’d like to generate. 
  3. Enter the information required by the QR code solution.
  4. Customize the QR code design. Many QR code generators let you use different colors, add a logo, or even change the shape.
  5. Save and download the QR code. Most QR code generators allow you to download the code as an image file, like a JPEG or PNG.
  6. Print the QR code or use it where you need it.

How can businesses use QR codes for customer engagement? 

There are different QR codes, each with specific uses and benefits. Businesses can use this advantage to maximize their marketing efforts. 

Some common types of QR codes include the following:

URL QR codes

The URL QR code can redirect customers to your store’s official website or other online pages. For example, you can use it to lead customers to a special promotion or sale on their website. 

You can also use them to refer customers to a customer feedback or survey form thru Google Form QR Code.

vCard QR codes

Easily store contact information such as phone numbers, email addresses, and addresses with a vCard QR code. 

You can use them to give customers easy access to your contact information. After scanning, they can view and download your details to reach you faster.

Text QR codes

You can use text QR codes to store plain text, such as product information or instructions. They can give customers additional information about a product or service.

The most common use of text QR codes is for inventory management.

Email QR codes

This static QR code will automatically open the customer’s email app and populate the recipient field with the business’s email address, making it easy for customers to send an email quickly.

Event QR codes

Provide customers with easy access to event information and facilitate seamless event registration using event QR codes. 

You can use an event QR code to give customers information about an upcoming event, such as a sale, and allow them to register directly from their smartphone.

Social Media QR codes

Connect customers to your social media profiles, such as Facebook, Twitter, and Instagram, using a social media QR code. 

You can use them to encourage customers to follow your social media accounts and stay engaged with your business.

Coupon QR codes

Creating exclusive coupons for customers who scan the QR code can encourage customer engagement. 

This exclusivity can make customers feel special and valued, leading to increased loyalty and repeat business.

Benefits of Using QR Codes for Customer Engagement

1. Increased Convenience

QR codes provide a convenient and efficient way for customers to access information and interact with businesses. 

Instead of typing in a lengthy URL or searching for a phone number, customers can scan a QR code to get their desired information. 

You can save your customers’ time and make their experience more seamless.

2. Personalization

Provide a personalized experience for customers using QR codes to increase customer loyalty and drive sales.

For example, businesses can use QR codes to send customers personalized offers, discounts, or product information based on their previous purchases or browsing history. 

3. Accessibility

With QR codes, it’s much easier for customers to access product details, contact information, and event information. 

It’s helpful for customers who may need help reading small print or accessing the information on a mobile device.

4. Increased Engagement

Encourage customers to engage with a business on various platforms, such as social media, email, or a website using QR codes. 

You can increase brand awareness and help build stronger relationships with customers.

5. Trackability

Track the number of scans, location, and time of scans using dynamic QR codes. 

View valuable insights into customer behavior and help your business make data-driven decisions about its customer engagement strategy.

Best Practices for Implementing QR Codes

When implementing QR codes for customer engagement, businesses should consider the following essential considerations:

1. Privacy and security

Businesses should ensure that the information stored in the QR code is secure and that customer data is protected. 

QR codes should be linked to secure websites and apps, and businesses should have a clear privacy policy. 

Additionally, companies should ensure that the QR code reader app is reliable and has a good security track record.

2. Accessibility

Businesses should ensure that the QR codes are easily accessible to customers. 

It includes placing QR codes in high-visibility areas, such as on the front of a store, business cards, or marketing materials. 

It’s also important to consider that the QR code is large enough to be easily scanned and placed in an area with good lighting.

3. Branding

Create QR codes that are consistent with their overall branding and design aesthetic. 

Companies should use the same colors, fonts, and imagery as the business’s website and other marketing materials.

4. Testing

Before using a QR code for customer engagement, businesses should test it to ensure it works correctly and directs customers to the desired information. 

5. Evaluation

Businesses should track and evaluate the effectiveness of their QR codes. 

Dynamic QR codes can track the number of scans, the location, and the time of scans. 

They can use this information to make data-driven decisions about their customer engagement strategy and improve the effectiveness of their QR codes.

6. Redirect users to the right place

Businesses should ensure that the QR code redirects the user to the right place, whether to a website, a social media page, an email client, or other digital content. 

This way, the customer will find what they are looking for and have a better experience.

Increase your customer engagement using QR codes today

QR codes are a powerful tool for businesses looking to enhance customer engagement. They provide a convenient and efficient way for customers to access information and interact with their trusted brands and companies. 

Kickstart your business and add value to your customer engagement strategy with QR codes. Visit the Free QR Code Generator website today.